Technical Issues

I get errors when I logon


If your Internet Explorer settings are not correct you may get the following errors.
1. Object doesn’t support this method or property
2. Settings do not permit activeX controls to run.

Recheck your Internet Explorer settings. Check the security zone settings and the Java settings.

To check ActiveX: From the Internet Explorer toolbar click "Tools" and select "Internet Options". Click the Security tab. Click a security zone, either "Internet" or "Trusted Sites". In the "Security level for this zone" box, click the "Custom" button. Locate the setting named "Script ActiveX controls marked safe for scripting". The setting should be "Enable". If not, the Station will get script errors "Object doesn't support this property or method".


It appears that in some cases involving Internet Explorer security patches, this setting may be set to "Disable" even when the zone security level is set to one of the default levels Medium or lower.


See Document URG-9110-001 SiteWatch™ Situational Awareness Software Administration Guide

 

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