None of the lights on the camera turn on

Technical Issues

None of the lights on the camera turn on

If none of the lights turn on then the camera or encoder is not getting power. There are two different power models. One model gets its power from the Ethernet; the other gets its power from a 24VAC. Please verify you are providing power correctly to your device.

See Document URG-9126-001 Switching a CAM or ENC To Legacy PoE