Technical Issues

Known SiteWatch Version 5 issues with Microsoft Vista, Windows Server 2008 and Windows 7

e-Watch Server issues with Windows Server 2008

1. The logon.asp page may fail to load.

Instead of loading logon.asp, Internet Explorer may display "HTTP Error 404", along with the message:

"The page you are requesting cannot be served because of the Multipurpose Internet Mail Extensions (MIME) map policy that is configured on the Web server. The page you requested has a file name extension that is not recognized and is not allowed."

Or

"HTTP Error 404"

Solution: Install Active Server Pages (ASP) on the e-Watch server

  1. Click Start->Control Panel->Programs->Programs and Features
  2. Click Turn Windows features on or off
  3. Expand Roles
  4. Right-click Web Server (IIS)
  5. Click Add Role Services
  6. Under Application Development, check ASP
  7. Click Next
  8. Click Install

2. The e-Watch Server may fail to respond to to the logon page.

After loading logon.asp, Internet Explorer may display "Server Did Not Respond". If Windows Firewall logging is enabled, an error similar to the following appears in the log file (default path C:\windows\system32\logfiles\Firewall\pfirewall.log):

2009-07-27 14:38:58 DROP TCP 192.199.75.109 192.199.75.127 1414 3792 52 S 2689147845 0 65535 - - - RECEIVE.

Solution: Create an inbound rule on the e-Watch server to allow TCP connections to the e-Watch Service port 3792.

  1. Click Start->Administrative Tools->Windows Firewall
  2. Click Inbound Rules
  3. Click New Rule
  4. Click the Port radio button
  5. Click Next
  6. Click the TCP radio button
  7. Click the Specific local ports radio button
  8. Enter port number 3792
  9. Click Next
  10. Click the Allow the connection radio button
  11. Click Next
  12. Check the Domain, Private and Public check boxes
  13. Click Next
  14. Enter a rule name, e.g. "e-Watch Service", and a description
  15. Click Finish

3. ViewWatch stations may be unable to receive unicast (TCP or UDP) video.

After loading ViewWatch using "rlogon.asp", "logon.asp?streamtype=tcp" or "logon.asp?streamtype=udp", video may fail to appear in the video panes. All video panes are black. No camera video multicast traffic can be detected on the server.

Solution: Create an inbound rule on the e-Watch server to allow UDP connections to the e-Watch Multicast Video port 5002.

  1. Click Start->Administrative Tools->Windows Firewall
  2. Click Inbound Rules
  3. Click New Rule
  4. Click the Port radio button
  5. Click Next
  6. Click the UDP radio button
  7. Click the Specific local ports radio button
  8. Enter port number 5002
  9. Click Next
  10. Click the Allow the connection radio button
  11. Click Next
  12. Check the Domain, Private and Public check boxes
  13. Click Next
  14. Enter a rule name, e.g. "e-Watch Multicast Video", and a description
  15. Click Finish

4. The e-Watch Service may fail to push the current firmware to new cameras.

After adding new cameras with older firmware, or after upgrading SiteWatch, the e-Watch Service may fail to push the latest firmware to the cameras. No errors appear in the e-Watch application log, but the e-Watch Camera List Application and Camera Status Report show the cameras with older firmware. This behavior occurs even though the correct entries are present in the registry for automatic firmware updates: FirmwareAutoUpdate=true and TFTPServerEnable=true.

Solution: Create inbound rules on the e-Watch server to allow Internet Control Message Protocol (ICMPv4) and to allow UDP connections to the TFTP port 69.

  1. Click Start->Administrative Tools->Windows Firewall
  2. Click Inbound Rules
  3. Click New Rule
  4. Click the Custom radio button
  5. Click Next
  6. Click the All programs radio button
  7. Click Next
  8. In the Protocol type box, select ICMPv4
  9. Click Next
  10. In both the local IP addresses and remote IP addresses sections, click the Any IP address radio button
  11. Click Next
  12. Click the Allow the connection radio button
  13. Click Next
  14. Check the Domain, Private and Public check boxes
  15. Click Next
  16. Enter a rule name, e.g. "ICMPv4", and a description
  17. Click Finish
  1. Click Start->Administrative Tools->Windows Firewall
  2. Click Inbound Rules
  3. Click New Rule
  4. Click the Port radio button
  5. Click Next
  6. Click the UDP radio button
  7. Click the Specific local ports radio button
  8. Enter port number 69
  9. Click Next
  10. Click the Allow the connection radio button
  11. Click Next
  12. Check the Domain, Private and Public check boxes
  13. Click Next
  14. Enter a rule name, e.g. "TFTP", and a description
  15. Click Finish

5. The e-Watch Server may fail to respond to to the logon page.

After loading logon.asp, Internet Explorer may display "Server Did Not Respond" and the following error event appears in the Application Log:

"com.ms.com.ComError: Failed creation of com/ms/wfc/data/adodb/Connection because CoCreateInstance of CLSID {...} failed: Class not registered."

Solution: Manually register msado15.dll on the e-Watch server

  1. Locate the file msado15.dll - normally, this file is in the folder C:\Program Files\Common Files\System\ado
  2. Open a command prompt and navigate to this folder
  3. Execute regsvr32.exe msado15.dll
  4. Restart the e-Watch Service

6. ViewWatch "ASP" pages may fail.

ViewWatch "ASP" pages that access the e-Watch databases, such as the Events page and various reports pages, may fail with "500 - Internal server error" when SiteWatch is installed with Microsoft Internet Information Services (IIS) Version 7.

Solution: Grant full control of the e-Watch databases folder to the IIS Anonymous User Identity

Step 1: Determine the IIS Anonymous User Identity

  1. Click Start->Control Panel->Programs->Programs and Features
  2. Click Turn Windows features on or off
  3. Expand Roles
  4. Expand Web Server (IIS)
  5. Click Internet Information Services (IIS) Manager
  6. In the Connections window, click the local server
  7. In the Features View pane, double-click Authentication
  8. Right-click Anonymous Authentication
  9. Click Edit
  10. Note the anonymous user identity, e.g. "IUSR"
  11. Click Cancel

Step 2: Grant full control of the e-Watch databases folder to the IIS Anonymous User Identity

  1. Run Windows Explorer
  2. expand the e-Watch installation drive (normally C:)
  3. expand the e-Watch folder
  4. Right-click the databases folder
  5. Click Properties
  6. Click the Security tab
  7. Click Edit
  8. Check whether the anonymous user identity (e.g. "IUSR") is in the Group or user names list; if so, skip to step 14
  9. Click Add
  10. Choose "Select this object type:" Users, Groups or Built-in security principals
  11. Choose "From this location:" <local server name>
  12. In the "Enter the object names to select" box, type the anonymous user identity (e.g. "IUSR")
  13. Click OK
  14. In the "Group or user names" list, click the anonymous user identity (e.g. "IUSR")
  15. In the "Permissions for <anonymous user identity>" box, click Full control
  16. Click Apply
  17. Click OK
  18. Click OK

7. The Camera Configuration Utility may fail to execute.

The Camera Configuration Utility may fail to execute, and there is no way to open Windows Media Player.

The Camera Configuration Utility requires Windows Media Player, which is not automatically installed with Windows Server 2008.

Solution: Install the Windows Server 2008 Desktop Experience feature.

  1. Click Start->Control Panel->Administrative Tools->Server Manager
  2. In the left pane, click Features
  3. In the right pane, click Add Features
  4. Check the Desktop Experience checkbox
  5. Click Install

8. Video panes in ViewWatch and the Camera Configuration Utility may be black.

Video panes in ViewWatch and the Camera Configuration Utility may be black.

Playing e-Watch video requires a sound device to be installed and activated.

Solution: Start the Windows Audio service.

  1. Click Start->Control Panel->Administrative Tools->Services.
  2. Double-click Windows Audio.
  3. Change the Startup Type to Automatic.
  4. Click the Start button.
  5. Click the OK button.

9. Windows Registry updates using the e-Watch Server App may not take effect.

Windows Registry updates using the e-Watch Server App may appear to succeed but the software does not recognize the change.

This behavior is caused by Microsoft's Registry Virtualization feature, which causes Registry updates made by any user other than the administrator to be redirected to a different place in the Registry.

Solution #1: When preparing to use the e-Watch Server App to update the Windows Registry, log on to the computer's administrator account.

Solution #2: When preparing to use the e-Watch Server App to update the Windows Registry, right-click the desktop icon and click "Run as administrator".

ViewWatch issues with Microsoft Vista and Windows 7

1. ViewWatch features may fail to work correctly because User Account Control is turned on.

The filter installer may fail with "Video filter installation failed, return code: 1".
You may be unable to make the e-Watch Server a Trusted Site.

Solution #1: Turn off User Account Control

  1. Click Start->Control Panel->User Accounts->User Accounts
  2. Click Turn User Account Control on or off
  3. Uncheck Use User Account Control (UAC) to protect your computer
  4. Click OK

Solution #2: Select the "Run as administrator" option when opening Internet Explorer

  1. Right-click an Internet Explorer shortcut
  2. Click Run as administrator
  3. Enter the e-Watch URL in the address bar

Or

  1. Create a shortcut to "iexplore.exe" - on 64-bit computers create the shortcut to the 32-bit version, usually in
    "C:\Program Files (x86)\Internet Explorer"
  2. Right-click the shortcut
  3. Click Properties
  4. Click the Shortcut tab
  5. In the Target box, append the e-Watch URL to the iexplore.exe path, for example:

    "C:\Program Files\Internet Explorer\iexplore.exe"
     "http://myserver/ewatch/logon.asp?station=mystation"

  6. Click the Advanced button
  7. Check the Run as administrator checkbox
  8. Click OK
  9. Click OK
  10. Double-click the shortcut to launch ViewWatch

Solution #3: Manually install the filters on the ViewWatch computer

  1. Install the video filters using the installer on the SiteWatch CD in the "filters" folder
  2. Append "filtercheck=false" to the ViewWatch logon URL, for example http://myserver/ewatch/logon.asp?station=main&filtercheck=false (SiteWatch 3.1.7 or later)
  3. You must remember to re-install the filters each time you upgrade SiteWatch.

2. ViewWatch may not display multicast video.

ViewWatch may not display multicast video. Instead, the video panes display "Data Stream Interrupted".

Solution: Create a Windows Firewall exception to open the e-Watch multicast port 5002.

  1. Click Start->Settings->Control Panel->Windows Firewall
  2. Click Change Settings
  3. Click the Exceptions tab
  4. Click Add port
  5. Enter a description such as "e-Watch Multicast Video"
  6. Enter port  number 5002
  7. Click the UDP radio button
  8. Click OK

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